Terms & Conditions

By accessing and using the Mon Voyage website (monvoyage.al) and booking any of our tours, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services. These Terms and Conditions apply to all visitors, users, and customers of Mon Voyage, operated by Mon Voyage SH.P.K., a company registered in the Republic of Albania.

A booking is confirmed once you receive a written confirmation email from Mon Voyage with a unique booking reference number (format: ALB-YYYY-NNNNN). To complete a booking you must: • Be at least 18 years of age, or have a parent/guardian complete the booking on your behalf • Provide accurate personal information for all guests • Accept these Terms and Conditions at checkout • Complete payment in full (or arrange a deposit where applicable) Mon Voyage reserves the right to decline any booking at its discretion, in which case a full refund will be issued promptly.

All prices displayed are in Euros (€) and are per person unless otherwise stated. Prices include VAT where applicable under Albanian law. Group pricing tiers: • Solo traveller — listed rate • Couple (2 people) — reduced per-person rate (approx. 17% off) • Small group (3–6) — further reduced rate (approx. 34% off) • Group (7–12) — best per-person rate (approx. 47% off) Payment is accepted by credit/debit card (Visa, Mastercard, American Express) via Stripe, or by bank transfer. Payment must be received in full before the tour departure date. Mon Voyage uses Stripe's secure payment infrastructure — we do not store your card details. Prices are subject to change without notice until a booking is confirmed. Once confirmed, your price is locked.

Our cancellation policy is as follows: • Cancellation 20 or more days before departure: Full refund (100%) minus a €25 administrative fee • Cancellation 14–19 days before departure: 75% refund • Cancellation 7–13 days before departure: 50% refund • Cancellation 3–6 days before departure: 25% refund • Cancellation less than 3 days before departure (72 hours): No refund To cancel a booking, you must notify us in writing to incoming@monvoyage.al with your booking reference. Cancellations are effective from the date we receive written notification. Verbal cancellations are not accepted. Refunds are processed within 5–10 business days to the original payment method. Bank transfer refunds may take up to 14 business days. Mon Voyage strongly recommends that all travellers purchase comprehensive travel insurance that covers trip cancellation, medical expenses, and personal liability.

Date changes requested by the customer are subject to availability and must be made at least 14 days before the original departure date. A date change fee of €20 per booking applies for changes made 7–14 days before departure. Changes within 7 days of departure are treated as a cancellation and rebooking, subject to the cancellation policy above. Mon Voyage reserves the right to modify tour itineraries, accommodations, or transportation due to weather conditions, safety concerns, local regulations, or circumstances beyond our control. Where significant changes are made prior to departure, customers will be offered the choice of: (a) accepting the modified tour, (b) transferring to another available date, or (c) receiving a full refund.

Mon Voyage reserves the right to exclude any participant from a tour whose conduct is deemed disruptive, dangerous, or offensive to other participants or local communities. No refund will be issued in such cases. All participants must: • Follow the guide's instructions at all times, particularly regarding safety • Respect local customs, dress codes, and cultural norms • Adhere to Albanian law at all times • Treat local communities and environments with respect Any damage caused to accommodation, vehicles, or property through participant negligence will be charged directly to that participant.

Some tours involve physical activity including hiking, trekking, or extended walking. Each tour is clearly marked with a difficulty level (Easy, Moderate, or Challenging). It is the participant's responsibility to ensure they are physically capable of completing the chosen tour. If you have any medical conditions, disabilities, or concerns about fitness for a particular tour, please contact us before booking. We will do our best to accommodate needs but cannot guarantee this for all tours. Mon Voyage is not liable for any injury, illness, or health event arising from participation in our tours, provided our guides have exercised reasonable care.

To the fullest extent permitted by Albanian law, Mon Voyage' total liability to any customer shall not exceed the total price paid for the tour in question. Mon Voyage is not liable for: • Events beyond our reasonable control (force majeure), including but not limited to natural disasters, political unrest, pandemics, or border closures • Loss, theft, or damage to personal belongings during a tour • Actions of third-party suppliers (airlines, hotels, local operators) where these are outside our control • Any indirect, consequential, or punitive damages Nothing in these terms excludes liability for death or personal injury caused by Mon Voyage' negligence.

All content on the Mon Voyage website — including text, photographs, graphics, logos, and tour itineraries — is the property of Mon Voyage SH.P.K. and is protected by copyright law. You may not reproduce, distribute, or create derivative works from our content without express written permission. You may share links to our website and use our content for personal, non-commercial reference purposes.

These Terms and Conditions are governed by the laws of the Republic of Albania. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts of Tirana, Albania. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

For any questions regarding these Terms and Conditions, please contact us: Mon Voyage SH.P.K. Rruga Ismail Qemali, Tirana, Albania Email: incoming@monvoyage.al Phone: +355 69 200 0000 These Terms and Conditions were last updated on 1 April 2026.